Our Customers

 Empowering customers with information

Providing greater transparency to our customers is a key focus for Waste Management. We know data is important to be able to make informed decisions, and we are working hard to partner with customers to help them better understand the waste they create and then design programmes to achieve their sustainability goals.

To support this, from 1 January 2019 Waste Management no longer uses average or assumed weights in its reporting to commercial customers.

To achieve this, we have invested in our trucks, scales, IT systems and training of our people to provide actual recorded weights every time we lift a front loader bin or a wheelie bin serviced on a rear loader truck. This enables our customers to accurately and fully understand the waste they are generating or recycling, and set accurate targets to achieve sustainable waste minimisation goals

 Matched weight success

 Matched weight success