Improving customer experience

Lead: National Manager Customer First

Our external customers provided excellent feedback through our materiality process on areas where we could improve. We appreciated their honesty and will continue to seek feedback and use those insights to improve their experience with us.


To achieve this we will:

a) Implement new initiatives to improve customer experience (Q4 2019)
b) Continue to obtain feedback from our customers by expanding our range of feedback channels beyond our formal customer research (Q2 2019)
c) Implement changes to our business to respond to this feedback (Q4 2019)



UN Sustainable Development Goals

In 2015 New Zealand signed up to the United Nation Sustainable Development Goals, an overall blueprint to achieve a better and more sustainable future for us all.

We have identified which UN Sustainable Development Goals we can positively influence and create value for our business and stakeholders under Our Customers.

UNSDG Customer2

Learn more