Improve digital solutions

 

Lead: GM Customer & Sustainability

Increase the number of customers using digital solutions

To achieve this we will:
a) 10% increase in the proportion of orders placed online or through digital channels (by end of 2020)
b) 10% per annum increase in the proportion of orders placed online or through digital channels (by end of 2025)


Lead: GM Customer & Sustainability

Launch online tools to provide better information about waste for customers

To achieve this we will:
a) At least one new solution launched with 100 visits per month (by end of 2020)
b) 10% per annum increase on number of visits to online tools (by end of 2025)